Minnieland Academy at Sully Station

Reviews

• ★ ☆ ☆ ☆ ☆
  I waited a few months to write a review for this place and my feelings haven't changed at all. We chose this place because of the hours available. The establishment is HUGE! The infant room is very big with lots of toys and places to roam. And the prices are reasonable. However, if I could give this place negative stars? They'd get a negative 1000. I don't know how this place is still in business. I can count how many times I would show up at 6am (remember we chose this place for the hours) only to have to wait in my car for 30 minutes for someone to open the doors. Other times I'd come in and nothing was ready... lights were off and beds were not made. So I'd stand there not sure what to do bc I couldn't just leave my baby in there alone. And I couldn't even take her out of the car seat bc she would be asleep and the beds weren't ready. I can't tell you how many times my kid had severe diaper rash from this place. So bad it would bleed and require a doctors visit (and she's never had it again since leaving this god awful place). Not to mention after closer look at the toys which are all dirty and old, some were even broken, but the kicker? My kid was playing with a red box when I came to visit for lunch one day. After examining the box, it had a big white label on the side that said "SHARPS ONLY". Yeah. I mentioned it to the staff (which some were very hard to communicate with since they didn't speak much English) and they said they would take care of it. Seriously.. I don't care how much you clean or sanitize a medical grade sharps container but I am NOT ok with this. I think Minnieland also called me once every two weeks to come pick up my daughter because she had a fever. Which was ridiculous bc when we got her home, there was one instance where she actually had a slight fever but the rest of the time she was fine. And my kid was there only three days a week so I'm pretty sure I've paid for at least two weeks worth of daycare that they didn't provide. My baby also came home with bruises and red marks which were never explainable. One day she had a huge red mark on her face and I got 3 different stories of what happened. One lady said she must be sunburnt bc she went outside that day but it had been in the 40s so I was upset that my 8 month old would be subject to sun exposure and the cold without proper care. Then she changed her story to say maybe she didn't go outside that day. How frustrating! So I asked the director to see the tape for that day and she told me (after a week of not responding) that Minnieland does not record. What?? What's the point in having cameras if they don't record? So I called the regional office and they also confirmed the cameras in all Minnieland's do not record and they use the cameras for training although I'm not sure how that's possible. I felt as if i had been lied too considering when we visited the place, the told me they have cameras to monitor activities but apparently, they serve no purpose for the parent. Also the regional manager was rude and very difficult to speak with. She told me that maybe my kid just gets diaper rashes because some kids just get them a lot. Then she told me that I must have misread the sharps only label and it probably said Shapes Only... pretty much she had some dumb excuse for every concern I had and didn't seem at all concerned with addressing them. So I did-enrolled my kid that day only to find out the same day that she caught RSV from Minnieland. What a great farewell gift! I waited to write this review because I wanted to be sure that my concerns weren't because I was an overbearing first time parent but having had my kid in a new day care for the last 3 months with no issues and an amazing staff, this was in no way an issue with my standards. It's just that Minnieland at Sully just is a terrible establishment with a terrible management staff at all levels who are more concerned with making money than actually taking care of the kids.
  By Amy Hanson, June 09, 2017

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